Came across this interesting app WaitLess being used in Kent. It is free and shows members of the public where the shortest wait at local A&Es and walk-in centers to try and even out the queue.
You could see in a federated GP future where GPs join together for same day urgent appointments and are happy to see patients from other practices not just their own – that this would be really useful.
We encouraged one of the GP federations that we work with to invest in IT support and it has contracted through us four IT support staff that we supervise to help support the programmes listed below. They role involves horizon scanning for solutions to help practices, by testing innovative products, by project managing implementation of schemes, by liaising with suppliers and CCG/CSU and by helping put in bids for funding.
Here are some brief notes about some of the projects that you might want to do too. Feel free to get in touch for more details. Make sure you check our previous article. Implementation is key, just telling practices isn’t sometimes enough, they are often so busy and stretched that change is difficult. A key role for a Federation is to lead, guide, support and monitor these projects so all benefit.
Check out mailing companies like Docmail. They offsite the printing, the folding, the stuffing and the posting of letters. The price they charge is usually cheaper than posting the letter yourself and certainly cheaper once you take into account printers, toners, envelopes, paper, time etc.
They work particularly well for bulk mails like flu invites but Docmail now has a printer driver that can be installed on any machine. Selecting that “printer” sends the letter to the Docmail service on a one by one basis. Even better they are looking at asking patients who might receive regular mail items to sign up to an electronic mail box and the cost of sending to this is cheaper still.
Partner with an SMS company. We use iPlato. While we like the fact they have an app for patients that allows online access, but what we really like is their SMS tool. You can send cheap SMS messages to patients including automatically, for example a friends and family test post every consultation. You can send to groups or individuals. You can create a range of templates to make it easier to use. We have found sending an SMS to a patient is much more efficient than trying to ring them and failing multiple times. Reception, secretarial staff appear to love the ability to send answers to queries to patients. Some of our docs are using it too. We have a wish list of improvements including making it easier for a doctor to send a message but its saving time and money already.
We have worked closely with Lexacom to try out their cloud solution. Lexacom are the leading GP dictation company. The software was originally written by a GP who still runs the company and he understands the needs of general practice especially as we move to a federated future. Their cloud platform allows multiple practices to join together. This has several benefits. You get a discount for bulk purchase. You also gain from everyone being on the same software – you only need one lot of training, everyone is always on the latest version, staff that move around can use the same system. It has an app that means you can dictate from a patient’s house, nursing home or even from your home if you take work home.
We initially wanted to investigate the possibility of setting up a federation pool of typists who could be jointly employed and work on behalf of member practices. Covering for holiday, sickness, perhaps just doing urgent work or setting a minimum standard past which all letters are typed.
While Lexacom enables this, we were introduced to Accuro who are one of their authorised partners and haven’t had to set it up. Accuro is a friendly firm based in the UK, they have a fantastic service that our PMs love. They seem to have almost unlimited capacity and work on an as needed basis. You can elect to send them as much or as little work as you want. Stop hiring expensive bank staff who need training on how to use your system. Accuro don’t want a contract, are happy to work on a per item basis, offer a free trial and are highly recommended. Note they only type the letter so any coding or choose and booking still needs to be done in house and this is what we are now looking at getting the federation to do.
However, as good as Accuro are, they may be in trouble as we have been amazed at Lexacom echo, an enterprise speech recognition engine that genuinely appears to save time and money. You dictate as normal, though you need to include punctuation, and send it off to the cloud. Moments later a typed document arrives in the secretary pool. This only needs checking and correcting which is much faster than audiotyping the entire document. Within days most people are seeing 95% plus accuracy and the more corrections the secretaries do the better it gets. Echo is possibly the future combined with a centralised admin service.
Howbeck Healthcare was setup in 2014 to work with GP practices wanting to work at scale and has successfully now helped to setup five Federations. We now work with all of them and others, finding and employing staff for them, writing bids (successfully winning over £4m in new work), managing projects and providing strategic and operational ongoing support and advice.
We also work with providers, especially IT companies, wanting to work with GP Federations and in the primary care space. We have commissioned products; given advice on adapting existing products, have helped find beta testers, developed case studies, and helped find innovation monies to spend on innovative products from new suppliers.
We had feedback from some GP Federations that we spoke to, that once setup they struggle to know what to do or that they get stuck doing one type of thing and run out of ideas. We therefore ran a very successful, well attended conference earlier in the year, (you may have seen my marketing on LinkedIn!) that showcased some of the projects that we have worked on and some of the partners we have worked with. The idea being to share this knowledge to the mutual benefit of all.
Below is the first in a series of articles summarising the best of these ideas. The aim is to give Practices and GP Federations a menu of ideas. Some you will have done, perhaps better than us – in which case let us know! Some will be new to you and you might want to borrow the idea, or work with us to deliver it. We are interested in hearing what you have done as we don’t pretend to know it all! We are also hoping to replicate the conference later in the year elsewhere in the country and are seeking interesting speakers – at the last conference the invited speakers were the highlight for me and received great feedback!
We are happy to speak, advise and network – feel free to get in touch.
Finding ways of reducing practices’ expenses is often one of the main aims of a GP Federation. Buying groups exist often for buying flu jabs at scale and some medical supplies companies offer to beat any deal on things like couch rolls and gloves/syringes. Utilities are an area where significant savings can be made and even better it’s a task the GPs can delegate to the managers.
We have run 2 projects that have been successful and are worth sharing.
Luceco http://www.luceco.com/ are a company we have worked with; they were one of our conference sponsors. They operate in many areas including health. They work with hospitals and have some big clients but they are also keen to help primary care. We ran a project where they offered a free survey of properties and suggested energy saving changes. For my surgery – moving to LED panels from Fluorescent ones and installing some auto switching off light detectors were the main changes. They originally quoted us for the whole building but we decided to go with the most used areas to maximise the ROI. They have access to a range of funding options for the capital investment but we achieved this locally with some help from a bid that we put in and won. (Howbeck can help you with this). We have already seen a large cut in our electricity bills and the ROI looks like 18 months which is excellent.
The contact at Luceco is Richard Horton; email him at Richard.firstname.lastname@example.org to discuss. We aren’t on commission – but as stated Howbeck Healthcare can help you put a bid together for funding if you want to try that route.
Not all brokers are the same and buying in bulk can help! When asked, a lot of practice managers have been to a broker and enquired about cheaper utilities. What we learnt was that not all brokers are the same. Some get better deals than others. You also get a bigger deal if you gang up and offer to all switch to the same supplier – they can usually cope with different contract end dates and staggered switch overs so this isn’t a problem.
This is something you could do in your own Federation, but feel free to contact us to ask who we used or if you want us to project manage it for you. We are currently trying to arrange one central contract that might be big enough to get almost wholesale rates and if more want to join in – great!
If you like this article and want to see more please like or comment! We have a long list of other projects to tell you about!
AF screening appears to have become a hot topic again. Some would cynically say this is being driven by the pharma companies selling NOACs who always like to promote a disease that they have a drug for. However, Public Health England appear to agree it’s a priority and there is a lot of evidence that there is a lot of undiagnosed AF out there in the community. Of course, Atrial Fibrillation is a major risk factor for Stroke. Stroke is a costly disabling life changing problem and in many ways, it meets all the criteria for a condition that should be screened for, yet no real screening programme exists other than the cardiovascular health check programme.
Years ago, when I was in the PCT Primary Care Directorate, I added to a pre QOF scheme we ran the need to record a pulse rate and rhythm on any patient who was having a BP done. It was surprising how many people had BPs done (and it’s also surprising how many didn’t) and hadn’t got their pulse recorded. In theory you should be measuring it while doing the blood pressure and you should at least get a feel for if it is regular. Newer electronic machines should have AF detection on them though a lot don’t. Whilst I no longer have the exact data, in a year we significantly increased the number of pulses recorded and identified quite a lot of AF.
Others have tried similar. From standing outside supermarkets to more locally, the fire brigade offering AF checks when doing a home check with an AF detection stick. It’s a great idea of cross organisational working and really adds value, targeting people who otherwise might not be screened.
Almost at the start of our GP Federation we recognised that AF screening, as well as other cardiovascular markers are important, particularly for our populations. We spent some money on buying every GP who wanted one an Alivecor hand held ECG device, we bought in an ECG service and we pushed the CCG to put in a bid for an AF screening device from Cardiocity.
How they work – The Alivecors (there are rumours these are available for free through the NHS – but we bought in bulk at a discount from Technomed) are small 10cm long devices upon which a patient places their fingers to get a single lead ECG trace. They work through sound and utilise the clinician’s smartphone which needs to have the Kardia app installed on it. This app is free – and although aimed at the public works well for clinicians. You can record 30 second traces of multiple patients and store them – it gives you an electronic interpretation which errs on the side of caution i.e. if it says its normal it probably is but if not, it needs looking into. You can, if needs be, email or print the trace out so you can get it into the GP record or send it in with a patient if admitting them. It’s very portable battery powered, and I have one in my jacket pocket at all times and use it a lot. I tend to use it when examining a patient and to be fair, although I could use it for screening I don’t – largely as I don’t have time.
It’s time to standardise care – The ECG service from Technomed is worth mentioning. They are an ECG interpretation service. They do 12 lead ECGs and others, including event and holter monitors. One of the great beliefs of our model of GP Federations is that in order to push general practice towards being a leading light in an ACS, general practice needs not only to up its game but to standardise and harmonise its care delivery; retaining individual flare and creativity but ensuring basic minimum standards. We recognised early on that different clinicians and different practices dealt with ECGs in different ways, partly based on funding, partly based on historic reasons, including training and interest and space.
Some practices would do their own ECGs the same day, some would refer to hospital and the patient could wait weeks. Of course, not only were practices different, different clinicians were different, some are confident about reporting ECGs, some aren’t. This could lead to things being missed or the other way around, things being referred for advice that didn’t need to be. Often GPs will ask colleagues for informal advice but often due to time a referral can happen.
Our idea was to purchase our practices one device that came with standardised reporting. We won some funding and purchased a service from Technomed where all practices received an ECG machine. It’s the same device and is co-installed and co-supported by the Alliance IT Team with Technomed. It’s centrally reported through the cloud and now all GPs in practices that took it up have access to a rapid standardised reported ECG. We did think that practices might want to receive payment to do this, but most were happy to have a high quality supported service that helped them clinically and administratively and showed they were doing a good job.
Lastly, but not least we persuaded the CCG to put in an ETTF bid for Cardiocity AF Screening Machines – one per practice.
These are boxes that connect via USB to a computer. They have 2 hand shaped panels on them and a patient puts their hand on and after 30 seconds it either says they are ok or not. The main arrhythmia detected is AF, but it is possible to pull off other rhythms. The box can be run on a standalone kiosk, but we think it works better either connected to a reception machine, a HCA machine or a nurse doing treatment room. Our data shows that in most practices 80% or more of a registered list will present at least once a year, and so with a little bit of targeting it should be possible to reach large numbers of people. We have practices who have had it running during flu clinics or at other times; we have largely left it up to practices. Take up has been variable but any cases found is better than none and we are looking, now we have the kit, into how we might build screening into local LES schemes or other ways of incentivising.
My last piece talked about expenses. Since I posted it the NHS HSCIC has published an interesting document on GP income. Have a look at
This downloads (a large) spreadsheet that details gross income by GP practice. The columns split this into income sources. Now I havent explained these yet – my next piece will – but these are the different ‘pots’ in which we get paid. The main pot is our so called GMS or PMS income. The other pots include QOF a performance related income stream and a variety of little pots for doing specific pieces of work – for example dementia work, hospital admission avoidance etc. This spreadsheet adds it all up and shows what it is per registered patient for each practice. To try and be fairer it also includes a weighted patient – this is a way of adjusting the list size either up or down to take into account some patients need more care – say the elderly or the very deprived – its not perfect and huge arguments can be had over the exact formula used.
2 Notes – 1. this is Gross income – ie before all the expenses we have talked about in the previous piece – 2. The figures are slightly distorted by dispensing practices who dispense medication as the cost of that medication is in the figure and APMS practices who are often funded to operate walk in centre type surgeries so will always have a high funding per registered patient as they dont have registered patients.
So when looking at the list – ignore dispensing practices and APMS
There are several things it shows.
There is a huge variation in the income received per patient by area and by practice. This means some areas are much better funded and can spend more.
If your local GP service is poor – is it that it is underfunded compared to the rest of the country?
That on average a practice receives £136, Gross before any expenses, a year to look after you.
That General practice is effectively a ponzi scheme – the more people use it the less it can cope!
If you add up the income – the number of patients seen etc you can calculate the cost of an appointment with your GP and making some rough assumptions on expenses you can calculate a profit per patient seen.
It calculates out that the average 10 minute consultation pays a GP roughly £5 in take home pay (before tax) – Do you think that’s good or poor value?
I would suggest that people stop complaining about the service they get from GPs – and think about funding them more – but then I would say that wouldn’t I 🙂
In my last piece we looked at how a GP practice makes its money and we saw they are much like any other business and run on the the golden formula.
The main difference is most GP practices are run as a partnership which is a particular UK company structure that has benefits and disadvantages. Of course what you are probably interested in is what are the incomes and expenses for a GP practice?
Well “expenses” is perhaps the easier topic so let’s cover that first.
The main cost for a GP practice, as for most businesses is Staff i.e. everyone but the partners. This includes salaried doctors, nurses, health care assistants, administrators, reception staff, cleaners etc.
Now over the years the GP contract has changed – back in the “old days” a practice was reimbursed a percentage of its staff costs to a limit. This encouraged practices to have a certain amount of staff but not more. Now you can spend as much or as little as you want as practice income isn’t related to staff numbers.
Some practices have lots of partners and relatively few staff, some have a couple of partners and lots of staff doing the work. The cynics would say by passing the work to “cheaper” employees the partners maximize their income, others would say that’s only true if the partners retain all the freed up money as profit – some would reinvest it in new services and/or support staff to improve the patient experience or improve their working life.
Clinical staff tend to be paid national rates whereas admin and reception staff tend to be paid rates compatible with the area and other employers.
Practices have to pay all the usual bills such as heating, lighting, water, telephone etc. This is why I wander around my practice turning the lights off.
The cheaper my electricity bills the more money I take home – it’s that simple.
This is where we start the theme of “what’s the difference between a high earning practice and a low one” sometimes its effort and attention to detail. Just like at home, shopping around can save you money. We use a broker and try and get the best electricity deal we can. We try to do this often enough to save money yet not spend out entire life changing; if a practice can’t be bothered it’s going to pay more than it needs to and the partners will take home less.
Does that matter? Well I guess it depends on how much a practice is willing to invest the savings in new services, also does the practice that is sharper at this, run a tighter ship on other things including its clinical services?
It’s always really puzzled me why practices don’t get together more and negotiate bulk deals. Would a supplier be more wiling to give a discount to 50 practices acting together? Is there a role for someone to provide this service?
In my consultancy business I’ve recently helped setup 2 GP federations. One of the things we have told them is banding together for procurement is a potential win they should investigate. To be fair some buying coops do exist already but I don’t think they are as wide spread as they could be.
For most business rent is a big issue. Do you rent the expensive high street store or the cheap industrial unit out of town? Well this is where things are a little funny. I could write a whole article about this but essentially there are several different schemes where effectively the whole of the rent that a practice pays is reimbursed.
If the health authority appointed “district valuer” agrees with the price the landlord is charging, its paid in full, through the practice accounts though usually in arrears. This payment in full comes with some rules on what the practice can and cant do with the building and as one of the commentators on my previous piece alluded to there is a provision for GPs to be their own landlords.
In the good old days a lot of practices were owned by the GPs in the partnership. For example they bought a house in a housing estate, borrowed money to adapt and equip it and a fair rent was agreed with the DV. This was usually more than the mortgage on the property though there was no guarantee of that. After 30-40 years of service the retiring GP who had effectively had his or her mortgage paid for that time, sold his or her share of the building to the incoming partner (actually its slightly more complicated than this and I’ll possibly discuss parity deals in another article).
The retiring GP usually made a nice sum of money. Some think this is dreadful. However I would say and I’ve never had this opportunity, there were reasons for it. 1) It encouraged GPs to stay in an area for their whole working lives. This has become a lot less prevalent and it’s interesting that GPs now move around a lot more. 2) The powers that be knew of this and it was included in the calculations of how much a practice was paid and therefore how much profit they could make 3) Why shouldn’t a GP benefit from this? My building is owned by a private landlord. They own the building they rent it to the government through my practice. They make a profit on that. Why shouldn’t a GP be allowed the same opportunity? 4) It was risky, it wasn’t guaranteed, there are building in many parts of the country that have negative equity, that aren’t worth more than have been paid and retiring partners can’t find new doctors to join and to take them over leaving them in debt till they die.
As stated more and more premises are leased, there is at least one large pension fund that specializes in medical property.
Now while leasing sounds nice as the rent is reimbursed, as many lawyers know, landlords don’t like risking their profits. Most won’t accept assignment of a lease to a partnership and certainly not to a LLP or LTD. They want the partners named individually on the lease so they are personally liable. This means they can come at my estate.
When GPs get a bit uppity at being told we are paid too much, how many consultants or nurses houses, pensions, savings, investments are at risk if the lease isn’t paid? Mine is. A piece of advice I was given when I signed our lease was if it ever came to it and we were being chased for the money, start divorce proceeding against my wife, which freezes my assets and give her a generous settlement so we might keep some money.
Now you might be saying with a guaranteed rent what’s the risk? Well the month our rent didn’t come into our bank account, we had to stop all drawings and borrow some money to cover it. We still paid all our staff but the partners took nothing home. It worked out in the end but felt quite real to us. Also the rent is only guaranteed while the practice is viable and running the lease has a term. There is a huge workforce crisis at the moment with practices struggling to recruit. Several are becoming unsustainable. Some have closed. If they close the reimbursement will end but the lease liability wont. Unsurprisingly this risk can put off younger doctors joining a practice with an uncertain future.
An increasing expense certainly for my practice is Subscriptions by which I mean things like medical indemnity insurance, GMC fees, memberships of professional organizations etc. It’s worth noting that while hospital doctors are covered by something called NHS indemnity – GPs aren’t. We have to pay from our income to have this insurance in case we are sued. Consultants pay this to cover their private work and some pay to have a higher level of cover on their NHS work but this is voluntary for them. These fees are £6000-10000 a year per whole timer.
There are a range of Sundry costs every practice faces just like another business. E.g. Stamps, paper, printer ink, adverts for staff, tea and coffee, pens, couch rolls, projector lamps you name it. An interesting example of an innovative service setup in the last couple of years to help practices is online mailing. Instead of printing, folding, inserting letters into envelopes and franking them yourselves, there are now a couple of companies that will do this for you remotely – securely – at a saving. We need more things like this!
These include things like accountancy fees, solicitors fees for anything the defense union doesn’t cover. Some people use HR companies to help them with CQC, H&S, etc
Equipment can be a major cost, things like medical lights, screens, desks, chairs. Some of these are written off or depreciated in the accounts over time as with any other business. Practices can vary in their attitude to equipment. Some like nice new shiny furniture and the latest kit. Some are still using stuff from the 60s as buying new costs money. This is no different to any business or shop – a refit costs money – in a shops case there is a question – will a refit make it more attractive?, bring in new customers who spend more?
In GP terms buying new chairs for the waiting room doesn’t bring in more income directly, but might make the surgery more attractive increasing number of people registering thus bringing in new income. Looking good might make people feel better. If you want to make money from things like medicals/travel clinics and treat patients that aren’t registered with you having nice facilities often helps. Also staff like working in nice environments. Having problems recruiting? Is it that your building looks like the set of tinker tailor?
Staff training costs but is obviously important – I’ve no doubt however spend varies from practice to practice and while short term gains can be made by scrimping on this long term investing in your staff is important.
Drug stocks and medical/nursing equipment are bought by the practice, though some are reimbursed. So things like speculum, ring pessaries, stitches, scalpels, dressing kits, scissors, needles, syringes and plasters, basically everything in the cupboards or drawers is bought by the practice with the exception of prescription paper which comes free from the specialty printers.
Drugs and the like given to patients in the surgery e.g. vaccines, local anesthetics etc. are bought by us but are reimbursed as personally administered items when given. The claim usually gives a small profit per item. For example we might buy Zoladex injection for X pounds and its reimbursed at X+15. Incidentally this is how chemists make some of their money, though their volumes are much much higher.
The trick is to buy cheaper than the reimbursed price and not to keep massive stocks. We had a vaccine fridge fail on us a few months ago. It had several thousand pounds of stock in it. Luckily we were insured and had met all the requirements of that policy. Although these areas are perhaps where a difference can be made in practice profits, they are small in value compared to other income sources – see next article.
IT is another special case. When I started as a GP we were given an IT budget which we were free to top up from our own money or not. In their infinite wisdom the powers that be decided to have all essential GP IT 100% reimbursed. Now this sounds like a luxury all your IT bought for you – how many companies would love that? Presumably it was done to try and make sure all practices had the same and also presumably it was felt bulk would save money. However the problem the budget is small and it goes no where. The kit on the desktop is ancient (though to be fair locally we have just had a minor refresh the first in years – there was a special fund the CSU bid for) and it only covers the absolute basics – 1 machine and printer per consulting room, no smartphones tablets, no fancy equipment.
When we had a budget we took out a loan and bought top of the line kit as we thought it would last longer and work better, now its meant to be 100% reimbursed very few practices spend any money investing in their IT, or have any expertise about IT which I think is a big mistake.
Also without insulting some good colleagues in our CSU, this has meant the people running the business aren’t the ones making the decisions on what IT is used. The CSUs serve their masters who are often politically driven not us their clients. This leads to bizarre scenarios where what might make a practice more efficient, and therefore able to deliver more health care, doesn’t get funded, but what the government wants to try despite no evidence does get implemented at great expense.
Would any large company let another company that didn’t really understand its business make all the IT decisions for it? Would it run its business on software that someone else had designed for it but hadn’t really asked it if it was how they wanted it to be? This is a downside to being 8000 independent practices. One organization wouldn’t do it this way. Again I’m hoping that my federation of 20+practices will start having more say over what it does with IT.
I write about this in my ehi articles so I won’t go into it further but you can probably tell it’s a subject I’m passionate about.
Unfortunately to complicate matters and to make comparing practices difficult, practices often handle their expenses in a different way. For example some practices consider some expenses to be personal expenses and some consider them to be practice expenses. Take GMC registration. All doctors have to hold a current license to practice which costs. Some practices pay this centrally. Some make each partner pay it from their drawings. Some pay it centrally but account for it personally. Ultimately its always tax deductible and the partners end up with the same money in their pocket but if paid by the practice it can make the profits look lower than if its paid to the practitioner. There are quite a lot of things like this, mainly the subscriptions but it can add up. So when huddled in a dark corner, two GPs compare profit, they need to know what’s in the practice and what isn’t. This can impede mergers and acquisitions. When my practice merged with another our incomes weren’t as far apart as they first appeared when you took this into account.
I must also mention superann. GPs have always been allowed to be in the NHS pension scheme, though in a separate career averaged earnings scheme unlike other employees on a final salary – interestingly everyone else is moving to a GP type scheme this year.
A few years ago GPs appeared to get a big income rise and there was no doubt the way the contract was restructured meant that the total income available to a practice went up thought the new contract included doing new work for that and achieving quality markers e.g. QOF. However there was also an accounting change that made it appear much bigger that it really was. Prior to the change the employers’ part of a GPs pension (14%) was paid by the health authority direct and it never went through the GP books. This was changed so that the employers’ contribution was moved into the practice and was paid from the practice. In reality there was no change however, it allowed newspapers and politicians to claim the GP income rise was much higher than it was.
It’s probably also worth commenting that although some would say there was little evidence the GP pension scheme was having funding difficulties the employee contribution rates have gone up to a maximum of 14.5% recently. This means that when you hear a GP earns £100K, 1) this isn’t the same as an employee who thinks they earn £100K who never hears/sees the employers on costs 2) they immediately pay 27.5% of it to their pension.
And in case you think the NHS pension is amazing, we are all feeling hard done too (ok it’s still better than some – but we do pay a lot into it!) as this new scheme is a lot worse than the old one, not only are contribution rates higher, you now have to work an extra 7 years at least to get anything like the benefits you would have done under the old scheme – one of the reasons why I’ve never known so many GPs retiring and why so many younger GPs are fed up with the GPs leaders ‘in charge’ who’ve managed to secure protections for their pensions while we suffer.
It’s amazing how many people don’t understand GP finances. I’ve heard of hospitals who are trying to take over general practices struggling to get their heads around the fact the income is largely fixed and there is no limit to the demand – see next article.
I was asked in a seminar that I put on for a pharma company, why a practice had said no to switching 500 of its patients to their new drug, that they claimed was (marginally) better for the patient. They couldn’t understand why the practice didn’t leap at the opportunity to improve the care of its patients. I pointed out they were probably thinking about the cost of contacting 500 patients, bringing them in for 500 appointments, then seeing half of them again when they wanted to discuss it a second time or when the new drug caused side effects they didn’t like. And they were comparing this cost with the marginal benefit the drug would bring and that they not the NHS would be paying for it.
I suggested there are ways of getting it done. 1. Prove the difference is so big that they would feel professionally bound to change the drug as they could be criticised for not doing so – sometimes in these cases (such as when safety alerts come out) the CCG might pay for or help do the switch 2. Encourage a slow burn approach rather than a big bang where they switch people as there are seen normally rather than invite them in to minimize the extra cost. 3. Pay for an independent company to come in and do the work – assuming the regulatory people agree – this later certainly has previously been deemed ethical unlike the pharma company paying the practice direct which is considered unethical though I believe new ABPI rules are changing this.
So we have now covered most of the expenses a practice pays and got some understanding of the issues. You can see that anything that might reduce practice expenses will be attractive to a practice just like any other business. For example as stated recently there have been a couple of companies doing online franking and postage at a discount that a lot of practices have taken advantage of. Bulk buying coops are taking off and as practices work together more and more in federations this is likely to happen more. Anyone with a good idea to save practices money stands to make money.
Hopefully it’s now clear why a practice sometimes objects to doing extra unpaid work, especially work dumped on them by other NHS organizations who are trying to cut their costs. Any extra work it has to do costs money and this reduces the partner’s income.
© Dr Neil Paul 2014.
This article is copyrighted by me and I do not permit any unauthorised use – feel free to link to it or quote from it referencing me as the author but for any other use get in touch.
In my monthly articles on e-health insider I talk about topics related to IT and primary care from my perspective as a jobbing GP doing 4 days a week of general practice.
However there are quite a few topics I’d like to discuss that the remit of that column doesn’t allow me to cover and I thought I’d do a series of posts on here to see what reception I got.
85% of patient contacts in the NHS happen in primary care yet few seem to understand how a General Practice is funded, how GPs earn their money and how that can perversely affect the work that they do.
In my ‘day off” from practice, amongst other things I do some consulting work, which I will loosely describe as trying to help companies, wanting to sell their goods or services to general practice or have them used by GPs, which is often a subtle but misunderstood difference.
The companies I have worked with include IT companies, pharma companies, outsourcing companies and professional service suppliers and no matter which company I constantly find myself having to explain the basics of GP pay in order to explain why some things that they would expect to, don’t motivate GPs.
There are lots of misconceptions about GP pay, in my experience even amongst other NHS staff. The biggest misconception is that we are paid a salary, we aren’t. The next is that we have some pot of money like an expense account that we can spend, we don’t. Every penny spent is one less earned, which is why I walk around the practice turning off the lights.
So in this post I will go over the basics of how English UK GPs are paid and in future articles, if there is interest I’ll cover more some aspects in more detail and I’ll expand on motivating GPs to use/buy your product.
As an aside its interesting that many commentators constantly compare the NHS and primary care in particular to Tesco and other supermarket retailers, stating we should open 24/7 like them and deliver customer services like them. However when you understand GP funding, hopefully you will understand why this annoys GPs, in that we aren’t funded like retailers, quite the opposite so this makes almost no sense and shows how ignorant some of the policy makers are.
Back to the money, first the slightly complicated bit. What is a general practice?
A practice is at its simplest just a business and there are just over 8000 general practices in England. To operate they have to have a contract, currently with NHS England. This is either a GMS contract, a PMS contract or in some rarer cases an APMS contract, which was a means of allowing non standard organizations like hospitals or groups of non doctors to run a practice. APMS contracts are not in the scope of this briefing.
Some would say a practice is a like a franchise – once you have a contract you can use the NHS brand, you have your site and you have your customer base. Some would say that there isn’t enough competition, that burger franchise has other franchises to compete with. This leads some to say the artificial independent contractor nature of general practice is antiquated and should be got rid off.
Others will say the partnership basis and funding explained below is why general practice is usually acknowledged as one of the most efficient parts of the health service. GPs don’t spend money needlessly as its their money. However they also don’t like taking on new work unless it’s funded or evidence based as it usually has a cost, which comes from their pocket.
The vast majority of practices are GMS or PMS and have are owned by a partnership of doctors who are qualified as GPs. There is a lot of guidance on who can hold what type of contract and while solicitors and accountants have moved over to LLPs, GPs appear to have been prevented from doing this potentially liability reducing measure though no one has ever explained to me why.
Similarly other professionals often have quite complex structures with limited companies, owned by the professional and his or her family members, being the vehicle in which the professional is contracted to work for the organization. This is presumably a tax efficient way of taking income, though liability reduction may be part of the rationale.
While our professional colleagues seem to be able to muddy their ownerships and income, the rules seem to prevent this in most cases for GPs. With most GP practices being a simple partnership of individuals.
A few progressive practices have non-GPs as partners though there are pros and cons to this that might make the basis of another article.
The Golden formula.
So a general practice is a company like any other though we’ve explained legally it’s usually a partnership rather than a share based organisation, which would have complications of share price and transfer of ownership.
So just like for any other company the golden equation is
Profit = Income – Expenses.
And that’s it – for the organisation. The organisation profits are split between the partners based on a predetermined ratio.
This is usually according to a straight percentage share based on the number of hours worked though occasionally there are some payments that are paid pre division. E.g. seniority though this is being phased out.
To explain further, most GPs think in terms of sessions or half days. Most do 8 or 9 sessions full time. And so 10 partners 5 fulltime and 5 half time with 8 sessions as full time would give 5X8 + 5×4 = 60 sessions full time.
The organisations profits would be split into 60 and each partner would get their number of sessions. In reality it can be 6 or more months post year end before the practices accounts are finalised. Few individuals are willing to be paid every 18 months so in practice, practices estimate what the profits are going to be and pay monthly drawings to each partner.
These can vary depending on cash flow, one month when we had really bad cashflow, I got £20 for the month. These drawings aren’t a salary as such, they are prepayments of a partners profit share. If a partner draws too much they owe the practice money. If they under draw there is usually a payment out, however this isn’t a bonus its just undrawn profit. Given that recently more and more monies are coming in after the year-end cashflow can be difficult for some practices. Partners often leave capital in the business as a float and a lot of practices have overdrafts to help this.
So it can be seen there is no salary. There are Salaried GPs and these are GPs employed by a practice on its books who aren’t partners. They are classed as employees pay PAYE etc. and count as an expense to the practice.
The interesting bit is what are the income sources for a practice and what are the expenses and I’ll look at these in my next article.
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