GPs are using the latest digital phone and video technology (GP@Home) from their own homes, helping them address remotely the huge care demands created by the coronavirus pandemic.
Dr Neil Paul, has been trialling GP@Home, and has been ‘really impressed’ with how it can help doctors work more safely in light of the pandemic, and allow home workers to answer the phone as if they were sat in the surgery. “It solves the ‘I don’t want to use my own phone to make hundreds of calls to patients’ problem, which is affecting thousands of practices across the country,” he said. Read more here
Howbeck Healthcare has recently supported one of its Federations, South Cheshire and Vale Royal GP Alliance, to pilot a specialist webchat platform which can be used between patients, clinicians and practices to ease the volume of work at the front desk.
Two practices within South Cheshire and Vale Royal GP Alliance, Merepark Medical Centre and Ashfields Primary Care Centre, decided that they needed an alternative way for patients to communicate with them to ease pressure on the front desk. They needed a more efficient way to book and manage appointments, and with the help of Refero’s technology a webchat box has been implemented on both practice websites allowing a communication channel between patient and practice.
Howbeck Healthcare is contracted to provide management support to a number of Federations and PCNs etc – Find out more
Howbeck Healthcare is pleased to be working with Vital Signs Solutions in its drive to make blood testing simple, convenient and immediate for everyone.
Dr Neil Paul will be acting in a Clinical Advisory capacity to support Vital Signs with this development with a focus on Primary Care.
We are pleased to announce that NHS Cheshire CCG have appointed Howbeck Healthcare to provide a dedicated DPO Service to its GP Practices across Cheshire.
Our GDPR Team led by our accredited GDPR Practitioner and Data Protection Officer, Tara Moylan have previously provided this service as part of our management support to all practices within the South Cheshire and Vale Royal GP Alliance. Following positive feedback we are extremely proud to now provide this service across the whole Cheshire patch.
Dr Neil Paul has created a set of videos which includes reviews, demos and tips for products that he believes will be particularly helpful during the current Covid-19 crisis).
In response to the Covid-19 crisis we have launched our Howbeck How2 online video resource to all GP Practices for free for the next 6 months in an effort to support our clinicians and practices during the current pandemic. Our current content relating to understanding EMIS, EMIS Web and Docman 10 is particularly useful for practices with many staff now working from home, and to support recently retired and former front line staff returning to practice to enable them to quickly get up to speed on the various primary care systems. As this pandemic continues and practices are looking to work together more and more, our bundles on remote consultations will be a helpful resource to support you in this.
This site was originally being developed for release in the Autumn to support Practices and Primary Care Networks in optimising the use of IT systems in General Practice, particularly given the Additional Roles Requirement of the PCN DES.
The content on this site has been produced by our experienced team of clinicians and trained staff in primary care systems, however if you have a video that you would be willing to share on this site for free to support front line staff during this time, please get in touch.
Please share and let all your colleagues know that this resource is available to them.
You can visit our site here https://www.howbeckhow2.co.uk/
Our Freedom to Speak Up (FTSU) Guardian was scheduled to present at the National Guardian’s Office Regional Conference today. Due to the Covid crisis, it took place via webinar, as it was felt important that GP Practice staff know they are fully supported when it comes to reporting concerns about patient care and the safety of patients and colleagues.
Following the introduction of the Guardian roles in Primary Care in 2017, it struck us that General Practice is unique in how the role can be provided. As small organisations it is not practical for practices to have an individual person, independent of management to represent staff. What is required is a cost effective service deployed with an understanding of the uniqueness and sensitivities of Primary Care.
Howbeck is now delivering a FTSU service to over 100 of our clients inc GP Practices, PCNs and Feds. We support them to embed the appropriate policies and promote the service to make it visible to staff, which is critical for success.
*We are now offering this service to all*
Costs are based on list size with group discounts available for PCNs and Federations
More info on:
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Howbeck Healthcare was recently asked to facilitate a Board Development Day for West Lancashire GP Federation. Mike Pyrah, Director of Howbeck Healthcare led this session with the aim of creating the right environment to enable the participants to reflect upon, and to provide constructive challenge, in order to determine the future direction for West Lancashire GP Federation. The desired outcomes were:
Testimonial from Helen Holmes-Fogg, Chief Executive of West Lancashire GP Federation
‘Mike provided insightful and considered facilitation of our Board Development Day. He was a positive disruptor with some words of wisdom. He challenged and focused the mind in an agile session.’
There are a lot of useful summaries of the GP Contract agreement already available, therefore rather than focus on what is included in the contract I wanted to concentrate on the likely impact on Practices, PCNs and GP Federations (or Networks of Networks).
To start with, it is worth considering what the Contract Agreement actually is:
• The annual amendment to the GMS Contract
• The year two plan PCN DES Specification
• The delivery plan for the NHS Long-term Plan
Looking at the three elements my observation is:
GMS Contract – For practices there are some significant new obligations (such as sharing their activity and workforce data) and some new service requirements. Interestingly on their own the incentives may not be sufficient to make the changes and requirements acceptable.
PCN DES – The contract is much more attractive to PCNs and removes lots of the significant barriers in the last version, most of the financial benefits are for the PCNs and some of these are required to be reinvested in services rather than in practices.
The NHS Plan – Some of the requirements have been set out as aspirations in previous documents (online access) others are new (50 million more appointments), and there is a mix of national and local actions (training more GPs etc).
Putting the three elements together my main observation is that there are some significant new obligations for practices whilst most of the financial benefits are for the PCNs, and some of these are required to be re-invested in services rather than into practices.
Download the full Update to the new Contract Agreement – February 2020.
**** Staffordshire Physician Associate Internship – International Forum, Copenhagen, April 2020 ****
We are pleased to hear that the Staffordshire Physician Associate Internship Programme(led by North Staffordshire GP Federation and project managed by Lucy Minshull at Howbeck Healthcare), continues in the International spotlight. The key findings from the evaluation of the Staffordshire Physician Associate Internship have been accepted for a poster presentation at the International Forum on Quality and Safety in Healthcare in Copenhagen in April 2020.
Dr Lizzie Cottrell, a local GP at Wolstanton Medical Centre and the lead evaluator, is delighted as this is an important and hot topic in primary care at the moment. Physician Associates are not as established in some parts of Europe, so it is excellent to spread the news internationally about what we are learning about Physician Associates in primary care and to keep the successful Staffordshire Physician Associate Internship programme in the spotlight.